Frequently Asked Questions

Most frequent questions and answers

How do I place an order?

To place an order, simply browse through our selection of medical equipment and devices on our website. Once you’ve found the items you need, click on “Add to Cart” and proceed to the checkout page. Follow the prompts to enter your shipping information and select a payment method. Once your order is confirmed, we will process it and provide you with a confirmation email.

What payment methods do you accept?

We accept various payment methods to provide convenience and flexibility to our customers. You can pay for your order using major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment options such as PayPal and bank transfers.

Is my personal information secure?

We take the security of your personal information seriously. Our website utilizes the latest industry-standard SSL encryption to ensure that all your data is protected. We also employ secure payment gateways that comply with strict security regulations to safeguard your payment information.

How long does shipping take?

The shipping time depends on several factors, including the destination and the availability of the product. We strive to process and ship orders as quickly as possible. Typically, orders are shipped within 10 business days. Once your order is shipped, you can expect delivery within 5 business days for domestic orders and 15 business days for international orders. Please note that unforeseen circumstances or customs processes may occasionally cause slight delays.

Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can visit our Order Tracking page and enter your tracking number to get real-time updates on the status and location of your shipment.

How can I contact your customer support?

Our customer support team is available to assist you. You can reach us by phone at 0335-8708701 | 0302-8708701 during our business hours, Alternatively, you can send an email to info@medixiaonline.com or use the live chat feature on our website. We strive to respond to all inquiries promptly and provide you with the support you need.

Can I cancel or modify my order?

We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible with your order details. While we will do our best to accommodate your request, please note that once an order is processed and shipped, cancellations or modifications may not be possible. We recommend contacting us at the earliest convenience for assistance.

Do you offer a warranty on your products?

Yes, we offer warranties on many of our products. The duration and coverage of the warranty may vary depending on the item. For specific details about the warranty associated with a particular product, please refer to the product description or contact our customer support team. They will be happy to provide you with information regarding warranties and any necessary steps for warranty claims.

How can I leave a review or provide feedback?

We value your feedback and appreciate your reviews. You can leave a review on our website by visiting the product page of the item you purchased and clicking on the “Write a Review” button. Additionally, we welcome any feedback or inquiries you may have. You can reach out to our customer support team via phone, email, or live chat, and they will assist you accordingly.

Are there any special promotions or discounts available?

We occasionally offer special promotions, discounts, or exclusive deals on our website. To stay updated on these offers, we recommend subscribing to our newsletter or following us on social media. This way, you’ll be among the first to know about any ongoing or upcoming promotions, allowing you to take advantage of the best deals we have to offer.